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TECH SET interview: Amanda Bielskas and Kathleen Dreyer

Submitted by Patrick Hogan on June 8, 2012 - 9:53am

Amanda Bielskas and Kathleen Dreyer are reference librarians at Columbia University and authors of IM and SMS Reference Services for Libraries, #19 in The TECH SET. They believe that reference through IM and text messaging is not only a service librarians can offer, it's a necessary one. In this brief interview with Ellyssa Kroski, they discuss their inspiration for the book and a few how-to projects covered in the implementation chapter.

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